Shipping policy
Thank you for shopping with us. We aim to process and deliver your orders as quickly and smoothly as possible. Please read the following Shipping Policy before placing your order.
Order Processing
Orders are generally processed within 1–3 business days after the order is placed.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, you may receive a shipping confirmation with tracking information, where available.
Delivery Time
Estimated delivery times may vary depending on your location and courier service.
Delivery time is generally:
- For Dubai only : 2-5 Business days
- Other Areas: 5-7 Business days
- For International Shipping : 10-14 Business days
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to courier issues, weather conditions, public holidays, high order volumes, or other circumstances beyond our control.
Shipping Charges
Shipping charges will be displayed at checkout or communicated before order confirmation, depending on the applicable delivery method.
The customer is responsible for providing a complete and accurate delivery address and contact number.
We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Cash on Delivery (COD)
For Cash on Delivery orders, customers are required to pay delivery charges on advanced and customer should not allowed to open the parcel before payment has been done and customer should have to provide accurate contact and delivery information.
If a customer refuses or fails to receive an order after it has been dispatched, the customer may be responsible for the applicable shipping and return-to-origin charges.
Tracking
Where tracking is available, tracking information will be shared with the customer after the order has been dispatched.
Tracking updates may take some time to appear after the parcel has been handed over to the courier.
Delayed or Lost Orders
If your order is significantly delayed or appears to be lost, please contact us so that we can coordinate with the courier service.
While we will make reasonable efforts to assist with delayed or lost shipments, delivery timelines may be affected by circumstances outside our control.
Incorrect Address
Customers are responsible for providing the correct shipping address, phone number, and other required delivery information.
If an order needs to be reshipped because of an incorrect or incomplete address provided by the customer, the customer may be responsible for the additional shipping charges.
Returns & Exchanges
Returns, exchanges, and refunds are subject to our Return & Refund Policy.
If a customer requests a return, exchange, or refund for reasons other than receiving a damaged, defective, or incorrect product, the customer is responsible for all applicable shipping charges, including return shipping and any applicable reshipping charges.
If we send a damaged, defective, or incorrect product, we will review the issue and may cover the applicable shipping charges after verification.
Contact Us
If you have any questions regarding your order or shipping, please contact us:
Email: contact@tawakalartandcraft.com
By placing an order with us, you acknowledge and agree to this Shipping Policy.