Refund policy

We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return, exchange, or refund subject to the terms below.

Return & Refund Period

Customers can request a return, exchange, or refund within 3 days of receiving the order.

After 3 days, we will not be able to accept return, exchange, or refund requests, except in cases where the product is defective, damaged, or incorrectly delivered.

Return Conditions

To be eligible for a return or exchange:

  • The product must be unused, unworn, and in its original condition.
  • The product must be returned with its original packaging, tags, and accessories, if applicable.
  • The customer must provide the order number or proof of purchase.
  • Products damaged or used by the customer may not be eligible for return or refund.

Shipping Charges

If a customer requests a return, exchange, or refund for any reason other than receiving a damaged, defective, or incorrect product, the customer will be responsible for all applicable shipping charges.

This includes:

  • Original delivery/shipping charges.
  • Return shipping charges.
  • Shipping charges for sending an exchanged/replacement product, if applicable.

Shipping charges are non-refundable in such cases.

If the product received is damaged, defective, or incorrect, please contact us within 48 hours of delivery. After verification, we may cover the applicable shipping charges and provide a replacement, exchange, or refund.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method.

Please note that the time required for the refunded amount to appear in your account may depend on your bank, payment provider, or payment method.

Exchanges

Exchange requests must be made within 3 days of delivery and are subject to product availability.

The customer is responsible for all shipping charges related to the exchange, unless the product received was damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Clear photos/videos of the product
  • Photos/videos of the packaging, if applicable
  • A brief description of the issue

After reviewing the request, we will determine the appropriate solution, which may include a replacement, exchange, or refund.

How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer support team within the applicable time period.

Email: contact@tawakalartandcraft.com


Please do not send any product back without contacting us first. Returns sent without prior approval may not be accepted.

Non-Returnable Items

Returns and exchanges may not be accepted for:

  • Used or worn products.
  • Products damaged due to customer misuse or negligence.
  • Products without original packaging or tags.
  • Customized or personalized products, unless they are defective or incorrectly supplied.
  • Products specifically marked as non-returnable on our website.

Important Note

By placing an order on our website, you acknowledge and agree to this Return & Refund Policy.

We reserve the right to refuse a return, exchange, or refund if the product does not meet the conditions outlined in this policy.